JB Service
A multi-service cleaning SMB switches to real-time piloting.
KMT Pilot deployment for a premium cleaning and disinfection company: sofas, mattresses, end-of-construction cleaning, buildings, professional spaces, across four French departments with a partner network.
Context
JB Service operates across four French departments for premium cleaning, disinfection and restoration: sofa, mattress and rug cleaning, end-of-construction sites, buildings and professional spaces. Excel sheets, paper schedules, sales follow-up from memory, piloting was becoming impossible as the business grew. Meanwhile, the partner network was growing, with no system to coordinate jobs.
Challenge
Migrate a paper-driven organization to a connected platform without breaking field habits. Keep what works, automate what weighs. And industrialize partner management with a slot calendar tailored to each type of job.
Solution
Booking module replacing Calendly, unified sales follow-up, owner dashboard, automated communications. Full partner system with a slot calendar configured per service type, automatic assignment, mission tracking. All in KMT Pilot, with role-based access.
Results
Operations piloted from a single screen. Ninety-seven percent customer satisfaction maintained despite growth. Administrative time cut in half. The partner network receives missions automatically, no phone or manual email.
Technologies
Multi-tenant KMT Pilot, Supabase, email integrations, multi-resource calendar
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